How can I track my package?
If tracking details are available, you can track your package by way of the Your Orders page. Click "Track Package" next to the delivery you want to follow.
Why your order did not get free shipping.
Both items ordered together with the shipping address needs to be qualified to receive FREE Shipping. FREE Shipping page has more information about what items and addresses meet the requirements.
To take advantage of FREE Shipping:
- Place at the very least $25 of eligible merchandise inside your Shopping Cart.
- Go on to checkout.
- Ship your items to one particular U.S. address.
- Select "Group my items into as few shipments as possible" as your shipping preference.
- Select FREE Shipping for your shipping speed. The transaction will be delivered within 5-7 working days after all of your merchandise is available to ship (including pre-order items).
- Place your order, and enjoy the free postage!
Using this shipping option, we fulfill the transaction within a more cost-efficient way. This lets us to pass our savings onto you in the form of free shipping. Even though it might take additional time to pack and ship your order, you'll still receive it inside the estimated delivery timeframe.
We gladly accepts orders from all across the world. Available product lines, shipping rates and fees can differ based on the delivery address for your order.
To ascertain the shipping rate information specific for your order's destination, find your region.
There can be limitations on where and whether vendors offer international shipping. For more info, visit our the vendors international shipping details page.
Read more about shipping to U.S. protectorates or APO, FPO, or DPO addresses.
The following items can be shipped to almost all destinations outside the U.S.:
- VHS videos
* Note: Books that require special handling since they are extremely heavy (for example, multi-volume sets) may not be shipped outside of the U.S. If it is the case, it'll be noted on the product detail page.Limitations
For products shipped internationally, please note that any company warranty might not be valid; manufacturer service options will not be available; product manuals, instructions and safety warnings may not be in destination country languages; the merchandise (and accompanying materials) might not be coded in accordance with destination country standards, specifications, and labeling requirements; and also products may not comply with destination country voltage as well as other electrical standards (requiring utilization of an adapter or converter if appropriate). You are responsible for assuring that your product may be lawfully imported to the destination region. When ordering the recipient is the importer of record and will observe all procedures in the destination country.Privacy
Your privacy is vital to us, so we know that you care about how information about the transaction can be used and shared. We'd like our international customers and customers shipping products internationally to be aware that cross-border shipments are be subject to opening and inspection by customs authorities.
Also, we might provide certain order, shipment, and product information, such as titles, to our international carriers, and such information may be communicated through carriers to customs authorities in an effort to facilitate customs clearance and comply with local laws.
Generally if the order is a gift, the package is designated "Gift," although the value of the item continues to be stated within the customs form.
Customs authorities require the price of the present item to be stated directly on the package.Returns & Replacements
The above terms (including, if applicable, terms associated with the Import Fee Deposit) also relate to the shipment of any replacement item that may be shipped should there be a problem with the shipment. Should you return a product to us, you're the exporter within the destination country. Title and risk of loss transfer to us upon receipt at our fulfillment centers. To learn more please utilize "Contact Us" form page.
Customs, Duties, and Taxes
You are accountable for assuring the product can be lawfully imported to the destination country. When ordering the recipient will be the importer of record and should meet all policies of the destination country. Orders that are shipped to countries outside of the United States may be governed by import taxes, customs duties and charges levied by the destination country. The recipient of an international shipment could be governed by such import taxes, customs duties and costs, which are levied when a shipment reaches your country. Additional charges for customs clearance have to be borne by the recipient; we have no control of these charges and cannot predict what they could possibly be. Customs policies vary widely from nation to nation; make sure you speak to your local customs office for additional information. When customs clearance procedures are required, there may be delays beyond our original delivery estimates.
When you should Expect to have Your Order
Our estimated delivery date for your order relies how soon we are able to obtain and ship your items, your shipping address, and the shipping speed and options you choose. Items Requiring Special Handling
Some items, for example bulky media items, large TVs, and certain perishable products require special handling and shipping methods (for instance Expedited Chilled Shipping). You will find info about these items and shipping requirements and costs from the sellers product shipping web page.
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